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ERP implementation in Healthcare

Enterprise resource planning (ERP) is the best software for healthcare organizations. It will be useful for organizing and optimizing the process. Hospitals and clinics can manage the patients’ movement, doctor appointment and maintain e-records effectively through the ERP software. Of late, most of the healthcare organizations have been adopting new technologies in the diagnosis as well as for effective management.

According to Gartner’s latest ERP market guide, less than 5 percent of enterprises across all major verticals will host their operational ERP deployments in the public cloud.

The public cloud is another best option for the healthcare organizations to host their ERP application and they will pay for the spare they need. There is no need to have a dedicated infrastructure set up on the premise, which would be expensive and need to focus on the maintenance. Public cloud-based ERP solutions are scalable and flexible.


Benefits of ERP in healthcare:

  • Cost Control
  • Better Patient Care and E-Records Management
  • Bill Payments & Purchase Management
  • Notifications & Alerts (doctors’ availability, patient reports, etc.)
  • Case Management and Tracking
  • Appointment Management

Healthcare organizations without the ERP solutions could not achieve the excellence in their services as they follow the traditional pattern of operations. Many organizations lost their business as they fail to scale up their business model as per the current trend and technology implementation.

In order to achieve their excellence in healthcare services, these organizations need to implement cloud-based ERP solutions which will help them to improve business process. Healthcare ERP vendors know the operations and process of the clinics, hospitals and community centers. They provide the cloud ERP solutions as per the exact requirement.

Healthcare Challenges in India

According to Healthcare in India – vision 2020 report, “There is a forecast on the new health challenges likely to emerge in India over the next few decades. Murry and Lopez <WorId Bank B 2000> have provided a possible scenario of the burden of disease (BOD) for India in the year 2020, based on a statistical model calculating the change in DALYS are applied to the population projections for 2020 and conversely. TB is expected to plateau by 2000, and HIV infections are expected to rise significantly up to 2010. Injuries may increase less significantly, the proportion of people above 65 will increase and as a result, the burden of non-communicable disease will rise. Finally, cardiovascular diseases resulting any from the risk associated with smoking urban stress and improper diet are expected to increase dramatically.”

As per the report, it is speculated that there would be high demand for healthcare services in India by 2020. For this, it is necessary for the healthcare organizations to adopt the new technology in the medical innovations as well as in the operations (cloud ERP) to provide excellent services.

The scenario of healthcare services in rural India is not effective as compared to the services available in urban India. The chances of adoption of new technologies are much higher in urban India than rural.

India Hospital bed density

As per the report by WHO, the bed density in India was 7 per 1000 patients in the year 2011. The first priority will be to build the healthcare infrastructure that focusing on the healthcare IT infrastructure.

It is the also very important to adapt to new technologies and innovations as it would make a big difference in the healthcare services. The implementation of the cloud-based ERP will also ease the burden of building huge IT infrastructure to cater best and effective healthcare services.

Opportunities for IT Companies in Healthcare Industry

According to a report, the following major changes are speculated in the health-care industry.

  • During 2008-20, the market is expected to record a CAGR of 16.5 percent
  • The total industry size is expected to touch USD160 billion by 2017 & USD280 billion by 2020
  • As per the Ministry of Health, development of 50 technologies has been targeted in the FY16, for the treatment of diseases like Cancer & TB
  • Government is emphasizing on the eHealth initiatives such as Mother & Child Tracking System (MCTS) & Facilitation Centre (MCTFC)

These would be better opportunities for IT companies in India to build and deliver tailored solutions to the healthcare organizations. The cloud-based healthcare ERP solutions are the right kind of technology that fits into the operations of the healthcare organizations. The Healthcare ERP vendors have been allowing a space for the customization of the ERP application which would allow the users to operate and provide better services.

Modules in ERP for Healthcare Organizations

The complete ERP suit may not be a good fit for hospitals and clinics. But, the modules available in the complete ERP suit would be suitable to perform certain important tasks and jobs.

  • Hospital Management: Organizations can manage the entire operations using the ERP system. Besides managing the patients and doctors, the organizations can perform other activities such as Human Resource, Purchases, Inventory etc.
  • Patient Registration – In-Patient & Out-Patient Admissions: The admission of patients into various wards and sections is a complex process for healthcare institutions. By implementing ERP these organizations can manage the admission process very effectively. The application could be tailored as per the requirement.
  • Bed Management: The staff can manage the bed allocation to patients by using the ERP system. Using the application they can allocate the beds to patients in their respective wards depending.
  • Doctor Appointments: Managing of appointment could be easy with ERP software. The module will comprise the entire feature for scheduling appointments, registering calls and notifying both patients as well as to the doctors.
  • Lab Test Reports: The application will be useful in recording the lab reports of patients and those also could be checked by the doctors. All the reports could be sent to the patients to their emails instead asking them to collect the reports.
  • Medicines & E-Records: The application will be useful to maintain the e-records of the patients and doctors can retrieve entire diagnosis of any particular patient or visiting patients. E-records could be restored on the application.

 There are good opportunities for the healthcare ERP vendors. They can develop top healthcare ERP systems for better healthcare management.  

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